1. Where were your clothes manufactured?

• Our products are designed in Lahore and made entirely in Pakistan!

2. Do you offer free delivery?

• For Pakistan orders, we are offering free Standard Delivery which generally takes (4-6 working days) however we do have Express delivery option with orders delivery within (1-2 working days).
• For the countries out of Pakistan, No free delivery available. Contact our customer care for delivery charge information.

3. How can I pay for my order?

• We accept payments Bank Transfer, Cash on Delivery, Gifting Payment and Easy paisa. All these options are available at the checkout on our website.
• Gifting Payments need to be made advance to avoid delays order processing 
• For the orders to be dispatched out of Pakistan, full advance payment is required. Hence, the Cash on Delivery option is not valid for them.

4. What is the standard size of suit?

• We are offering all the fabric with 4 meters length however if anybody needs some extra meter fabric, we can provide but for that you have to contact on whatsapp and share your requirement 

5. When will I receive my order?

• Packages get shipped approximately within 2 working days.
• Once the product is dispatched from our warehouse, it will take approximately 4 to 6 working days to reach you.
• International orders take 7-10 days to deliver.
• You will receive your shipment details via Email, as soon as it’s shipped from our end.
• Please note that a ‘working day’ is Monday-Friday and excludes weekends and public holidays.

6. Where is my order?

• Order is dispatched within 48 hours (2 working days) of being placed and once dispatched, it takes 4-6 working days for the order to get delivered to you. 7-10 working days for the orders to be delivered out of Pakistan.
• If your order is shipped on a tracked delivery service, you will be able to track your order with the details emailed to you.
• If the delivery has passed its time estimate, please get in touch with our customer care team so we can look into this for you.
• Unforeseen circumstances like severe weather conditions, long Holidays may affect the delivery process.

8. Can I make any changes to my order?

• Once your order is placed, our warehouse team work very quickly to process and dispatch your parcel. It is not often possible to make an amendment after the order is placed; however, if you do need to make a change, please contact our team as soon as you can to see if there is anything we can do.
• If it’s too late to cancel or amend your order, you can return any unwanted items for an exchange or refund when your parcel reaches you. You can also refuse to receive the parcel upon arrival.
• You can view full details on our Refund Policy page.

• We have a hassle-free 7 days’ returns & exchange policy.
• Our quality and customer service team makes sure that your experience with us and our products is exceptional, but for any reason or even without a reason if you would like to return or exchange your order, just contact our support team and our customer service team with your invoice/order ID and they will explain the return/exchange process to you.

10. What if there's a problem with my item(s)? 

• If there is a problem (eg., received defected/damaged piece, wrong article, etc.) - we hope to resolve it as quickly as we can. Please contact our customer care team within 7 days, with your order number and any other relevant details so we can look into it for you and resolve the issue with best possible solution.

11. How do I return my order?

This Easy Step-by-Step Process will allow you to exchange or return items.

• To return the product quickly, please follow the two-step method outlined below.

  
  Step 1: Repackage the goods

  Make sure your package contains the return form as well as the items you want to return.

  Step 2: Delivery to

  You must only return the merchandise to Kalaf address.

• Address: Shop#10 Mezzanine Floor, Pearl City Towers, Faisalabad

• Phone: 0339-4052523

12. When will I receive my refund?

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, we’ll contact you for the Bank Details and your refund will be processed within 7-10 working days.  
• Please remember it can take some time for your bank to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact our support team.
• We can provide cash refunds to the customers who receive damaged/defected/incorrect product from our side.

13. Can I exchange my item?

• Yes, we have a hassle-free 7 days’ exchange and return policy.
• You can exchange your product within 7 working days after receiving it given that it is not stitched, worn, washed or damaged.
• Please note that you need to have your invoice with you or know your order number for an exchange.

14. ADVANCE PAYMENT POLICY

• For Order above Rs. 10,000 we have 50% Advance Payment policy

You can read full details and terms and conditions on our Return & Exchange Policy page.

Any Other Question?
Contact Us At weshopkalaf@gmail.com or +923394052523